Terms of service

Terms of Service

Last updated: May 2026 

Welcome to Veloure. By accessing or purchasing from our store, you agree to the following terms. Please read them carefully.

1. General

This website is operated by Veloure, based in Germany. Throughout this document, "we", "us", and "our" refer to Veloure. "You" refers to the customer visiting or purchasing from our store.

We reserve the right to update these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

2. Eligibility

By using this site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

3. Products & Pricing

- All product descriptions are provided in good faith and are as accurate as possible.
- Prices are listed in the currency shown at checkout and are subject to change without notice.
- We reserve the right to cancel any order in the event of a pricing error.
- Images are for illustrative purposes. Slight color or size variations may occur due to manufacturing or screen display differences.

4. Orders & Payment

- Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
- Payment is due at the time of checkout. We accept major credit/debit cards and PayPal.
- You will receive an order confirmation email once your payment is successfully processed.

5. Shipping

- Orders are processed within 1–3 business days.
- Delivery timeframes vary by destination. Estimated times are provided in our Shipping Policy.
- We are not responsible for delays caused by customs, carriers, or circumstances beyond our control.

6. Returns & Refunds

All refund and return requests are governed by our [Refund & Return Policy]. In summary: you have 14 days from delivery to report an issue. No return shipping is required for approved refunds.

7. Prohibited Use

You agree not to:
- Use our site for any unlawful purpose
- Submit false or fraudulent orders
- Attempt to interfere with the site's security or functionality
- Reproduce or resell any part of our content without written permission

8. Limitation of Liability

To the fullest extent permitted by law, Veloure shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. Our total liability shall not exceed the amount paid for the order in question.

9. Intellectual Property

All content on this site — including logos, images, text, and design — is the property of Veloure and may not be copied or used without prior written consent.

10. Governing Law

These terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts of Germany.

11. Contact

For any questions regarding these terms:
📧 velouresupport@gmail.com

We respond within 3 business day.