Shipping policy

Shipping Policy

Last updated: August 2026

At Maison de Veloure, we work with trusted suppliers to get your order to you as efficiently as possible. We primarily serve customers in the United States.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Timeframes

| Destination | Estimated Delivery Time |
| United States | 7–14 business days |

⚠️ These are estimates, not guarantees. Delays can occur due to high order volumes, customs processing, or carrier backlogs — especially during holiday periods.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package at:
- 🔗 https://www.17track.net
- 🔗 https://parcelsapp.com

Please allow 2–5 business days after dispatch for tracking information to update.

Customs & Import Duties

Your order may be subject to customs fees or import duties upon arrival, determined by U.S. Customs. These charges are not included in your order total, and Maison de Veloure is not responsible for any customs delays or fees.

Lost or Delayed Orders

If your order has not arrived within the maximum estimated timeframe, contact us at:
📧 velouresupport@gmail.com

We will investigate with the carrier and either reship your order or issue a full refund if the package is confirmed lost.

Wrong Address

Please double-check your shipping address at checkout. Maison de Veloure is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order is dispatched.

Contact

For any shipping questions:
📧 velouresupport@gmail.com

We respond within 3 business days.