Refund policy

Refund & Return Policy

We want you to love your order. If something's wrong, we'll make it right.

Our Guarantee 

If your item arrives damaged, defective, or not as described, we will issue you a full refund — no return required. 

Eligibility Window

You have 14 days from the date your order is delivered  to contact us about an issue.

Requests made after 14 days of delivery will not be eligible for a refund.

What Qualifies for a Refund

- Item arrived damaged or broken
- Item is defective or does not work as described
- Wrong item was delivered
- Item was lost in transit (not delivered within the estimated timeframe)

What Does Not Qualify

- Change of mind after purchase
- Incorrect address entered at checkout
- Delays caused by customs or carrier issues outside our control

How to Request a Refund

1. Email us at velouresupport@gmail.com within 14 days of delivery
2. Include your order number and a  photo or video of the issue
3. We will review your request within 3 business days 
4. If approved, your refund will be issued to your original payment method within 5–10 business days 

No Return Shipping Required

We do not require you to ship the item back to us. Once your refund is approved, it is processed immediately. You keep the item.

Exchanges

We do not offer direct exchanges. If you'd like a different item, request a refund and place a new order.

Contact Us

For any questions about your order:
📧 velouresupport@gmail.com

We respond within 3 business day.