Refund policy
Return & Refund Policy
Last updated: August 2026
We want you to love your Maison de Veloure piece. If something isn't right, we're here to help — often faster than a return.
Before You Request a Return
Most issues can be resolved without a full return:
- Item not working as expected? Email us at velouresupport@gmail.com with a photo or short video — many issues (setup, connection, first use) can be solved in one message, and we'll send a replacement part or troubleshooting steps at no cost to you.
- Changed your mind? We'd love to hear why — sometimes a different size, design, or a quick styling tip is all that's needed. Reach out before returning; we're happy to help you find the right fit within our collection.
If a Return Is Still Needed
We stand behind our products. If you'd still like to return your item:
- You have 14 days from delivery to request a return
- Item must be unused, in original packaging, and in resalable condition
- Please contact us first at velouresupport@gmail.com to receive return instructions — items sent back without prior contact may experience processing delays
- Return shipping is the responsibility of the customer, unless the item arrived damaged or defective
Damaged or Defective Items
If your item arrives damaged or isn't working, contact us within 48 hours of delivery with a photo — we'll send a free replacement or full refund, no return shipping required.
Refunds
Once your return is received and inspected, we'll notify you of approval status. Approved refunds are processed within 5–7 business days to your original payment method.
Non-Returnable Items
For hygiene reasons, items that have been used or opened (e.g. essential oils, fragrance products) cannot be returned unless defective.
Contact
Questions before you decide? We're happy to help: 📧 velouresupport@gmail.com We respond within 3 business days.